According to Jan Hagen’s research in the field of error and crisis management, every company with complex structeres and strong hierarchies bears the risk that important information does not reach the management. In aviation subordinates are often afraid of indicating problems to the captain. As in aviation the consequences may be fatal, a new error management system has been developed to promote open communication and a better analysis of mistakes. Hagen believes that this kind of communication management could work out well in other industies, too.
Read the complete interview published by the Spiegel: Lehren aus der Luftfahrt: Duzen kann Leben retten